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Latest 2025 Updated Avaya Enterprise Team Engagement Solutions (APDS) Questions and Answers

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3171T Exam Format | 3171T Course Contents | 3171T Course Outline | 3171T Exam Syllabus | 3171T Exam Objectives

Exam Details for 3171T Avaya Enterprise Team Engagement Solutions (APDS):



Exam Specification:

- Number of Questions: The exam typically consists of multiple-choice questions, with a total of approximately 60 questions.

- Time Limit: The total time allocated for the exam is usually 90 minutes.

- Passing Score: The passing score for the exam varies, but it is generally set around 70% or higher.

- Exam Format: The exam is usually conducted in a proctored environment, either in-person or online.



Course Outline:



The Avaya Enterprise Team Engagement Solutions (APDS) course covers the following key areas:



1. Avaya Team Engagement Solutions Overview:

- Introduction to Avaya Team Engagement Solutions

- Understanding the benefits of team engagement solutions

- Avaya portfolio and product offerings



2. Unified Communications and Collaboration (UC&C):

- Understanding UC&C and its components

- Avaya UC&C solutions and features

- Communication and collaboration tools

- Integration with other business applications



3. Contact Center Solutions:

- Introduction to contact center solutions

- Avaya contact center products and features

- Contact center routing and queuing

- Reporting and analytics in contact centers



4. Team Engagement Deployment and Management:

- Avaya solution design and deployment considerations

- Integration with existing infrastructure

- Team engagement solution administration and management

- Security and compliance considerations



5. Solution Selling and Customer Engagement:

- Understanding customer needs and requirements

- Solution selling strategies and techniques

- Customer engagement and relationship management

- Value proposition and ROI analysis



Exam Objectives:



The objectives of the 3171T exam are to assess the candidate's understanding of the following:



1. Avaya Team Engagement Solutions and its benefits.

2. Unified Communications and Collaboration (UC&C) solutions.

3. Contact center solutions and their features.

4. Deployment and management of team engagement solutions.

5. Solution selling strategies and customer engagement.



Exam Syllabus:



The exam syllabus for 3171T Avaya Enterprise Team Engagement Solutions (APDS) includes the following topics:



1. Avaya Team Engagement Solutions Overview

2. Unified Communications and Collaboration (UC&C)

3. Contact Center Solutions

4. Team Engagement Deployment and Management

5. Solution Selling and Customer Engagement

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