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3312 Exam Format | 3312 Course Contents | 3312 Course Outline | 3312 Exam Syllabus | 3312 Exam Objectives

Test Detail:

The Avaya 3312 Avaya Aura Contact Center Administration Exam is designed to assess the knowledge and skills of individuals working with Avaya Aura Contact Center solutions. Below is a detailed description of the test, including the number of questions and time allocation, course outline, exam objectives, and exam syllabus.



Number of Questions and Time:

The Avaya 3312 exam consists of multiple-choice questions. The number of questions and time allocation for the exam are as follows:



- Number of Questions: Approximately 60

- Time: 90 minutes



Course Outline:

The Avaya 3312 exam covers various topics related to Avaya Aura Contact Center administration. The course outline typically includes the following key areas:



1. Overview of Avaya Aura Contact Center:

- Understanding the architecture and components of Avaya Aura Contact Center

- Exploring the roles and responsibilities of different users in the contact center environment

- Introduction to Avaya Aura Contact Center administration tools and interfaces



2. Managing Contact Center Resources:

- Configuration and management of agent groups and skills

- Defining and configuring contact center services and features

- Setting up agent and supervisor desktop applications



3. Contact Center Routing and Reporting:

- Understanding contact center routing strategies and techniques

- Configuration of vector routing, VDNs (Virtual Device Numbers), and ACD (Automatic Call Distribution)

- Generating and analyzing contact center reports



4. Monitoring and Troubleshooting:

- Monitoring contact center performance and statistics

- Troubleshooting common issues related to Avaya Aura Contact Center

- Implementing best practices for system maintenance and troubleshooting



Exam Objectives:

The Avaya 3312 exam aims to evaluate candidates' understanding of Avaya Aura Contact Center administration concepts and their ability to perform various administrative tasks. The key objectives of the exam include:



1. Knowledge of Avaya Aura Contact Center Architecture:

- Understanding the components and architecture of Avaya Aura Contact Center

- Familiarity with the roles and responsibilities of different users in the contact center environment



2. Configuration and Management of Contact Center Resources:

- Ability to configure and manage agent groups, skills, and services

- Understanding the setup and configuration of agent and supervisor desktop applications



3. Contact Center Routing and Reporting:

- Knowledge of contact center routing strategies and techniques

- Familiarity with the configuration of vector routing, VDNs, and ACD

- Ability to generate and analyze contact center reports



4. Monitoring and Troubleshooting:

- Ability to monitor contact center performance and statistics

- Troubleshooting skills to resolve common issues related to Avaya Aura Contact Center

- Understanding of system maintenance best practices



Exam Syllabus:

The Avaya 3312 exam syllabus covers the necessary knowledge areas required to demonstrate proficiency in Avaya Aura Contact Center administration. The specific content and emphasis may vary slightly, so candidates are advised to consult the official Avaya documentation or study materials for the most up-to-date exam syllabus.

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