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3313 Exam Format | 3313 Course Contents | 3313 Course Outline | 3313 Exam Syllabus | 3313 Exam Objectives

Test Detail:

The Avaya 3313 Avaya Aura Contact Center Maintenance and Troubleshooting Exam is designed to assess the candidate's knowledge and skills in maintaining and troubleshooting Avaya Aura Contact Center solutions. This exam measures the candidate's understanding of the concepts, processes, and techniques involved in maintaining and troubleshooting Avaya Aura Contact Center deployments. The following description provides an overview of the Avaya 3313 exam.



Number of Questions and Time:

The Avaya 3313 exam typically consists of approximately 65 to 75 multiple-choice questions. The exact number of questions may vary. Candidates are given 90 minutes to complete the exam. The passing score is typically 75% or higher, meaning candidates must answer a sufficient number of questions correctly to meet the passing threshold.



Course Outline:

To prepare for the Avaya 3313 exam, candidates can undergo training programs that cover the key topics and skills required for maintaining and troubleshooting Avaya Aura Contact Center solutions. These courses provide a comprehensive understanding of Avaya Aura Contact Center architecture, configuration, and troubleshooting techniques. The course outline may include the following topics:



1. Avaya Aura Contact Center Overview:

- Introduction to Avaya Aura Contact Center architecture and components

- Overview of Avaya Aura Contact Center management and administration tools

- Understanding Avaya Aura Contact Center call flow and routing



2. Maintenance and Upgrades:

- Performing routine maintenance tasks on Avaya Aura Contact Center components

- Managing system updates and upgrades

- Troubleshooting common maintenance issues



3. System Configuration and Troubleshooting:

- Configuring Avaya Aura Contact Center features and functionalities

- Troubleshooting configuration issues

- Investigating and resolving system errors and alarms



4. Integration and Interoperability:

- Integrating Avaya Aura Contact Center with other Avaya and third-party systems

- Troubleshooting integration and interoperability issues



5. Performance Monitoring and Troubleshooting:

- Monitoring Avaya Aura Contact Center performance metrics

- Identifying performance bottlenecks and troubleshooting performance issues

- Optimizing system performance



Exam Objectives:

The Avaya 3313 exam aims to assess the candidate's knowledge and skills in maintaining and troubleshooting Avaya Aura Contact Center deployments. The exam objectives include the following:



1. Understanding Avaya Aura Contact Center architecture, components, and call flow.

2. Demonstrating proficiency in performing routine maintenance tasks and system upgrades.

3. Configuring Avaya Aura Contact Center features and troubleshooting configuration issues.

4. Integrating Avaya Aura Contact Center with other systems and troubleshooting interoperability issues.

5. Monitoring system performance, identifying performance issues, and implementing optimization measures.

6. Applying troubleshooting techniques to identify and resolve system errors and alarms.



Exam Syllabus:

The Avaya 3313 exam syllabus covers the key topics and knowledge areas required to successfully maintain and troubleshoot Avaya Aura Contact Center solutions. The syllabus includes the following areas of study:



- Avaya Aura Contact Center architecture and components

- Routine maintenance tasks and system upgrades

- System configuration and troubleshooting techniques

- Integration and interoperability with other systems

- Performance monitoring and optimization

- Troubleshooting system errors and alarms

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