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74970X Exam Format | 74970X Course Contents | 74970X Course Outline | 74970X Exam Syllabus | 74970X Exam Objectives

Exam Details:
- Number of Questions: The number of questions in the Avaya Oceana Solution Support Exam (7497X) can vary, but it typically consists of around 60 to 70 multiple-choice questions. The exact number of questions may depend on the specific version of the exam.

- Time: Candidates are usually given a specific time limit to complete the 7497X exam, which is typically around 90 to 120 minutes. It is important to manage time effectively to ensure all questions are answered within the allocated time.

Course Outline:
The Avaya Oceana Solution Support Exam is designed to test the knowledge and skills required to support and troubleshoot Avaya Oceana, a customer engagement solution. While the specific course outline may vary, the exam generally covers the following key areas:

1. Avaya Oceana Overview:
- Introduction to Avaya Oceana and its features
- Understanding the components and architecture of Avaya Oceana
- Overview of Avaya Aura Experience Portal integration

2. Avaya Oceana Deployment and Configuration:
- Planning and preparing for the deployment of Avaya Oceana
- Configuring Avaya Oceana Core components and services
- Integrating Avaya Oceana with other Avaya solutions (e.g., Avaya Aura, Avaya Elite)
- Configuring customer engagement workflows and routing rules

3. Avaya Oceana Administration and Management:
- Managing user accounts and permissions in Avaya Oceana
- Monitoring and troubleshooting Avaya Oceana components
- Performing backups and restores of Avaya Oceana configurations
- Managing service levels and reporting in Avaya Oceana

4. Troubleshooting Avaya Oceana:
- Identifying and resolving common issues in Avaya Oceana deployments
- Troubleshooting integration issues with Avaya Aura Experience Portal
- Analyzing logs and traces for problem diagnosis and resolution
- Performing system diagnostics and health checks

Exam Objectives:
The objectives of the 7497X exam typically include:
- Assessing the candidate's understanding of Avaya Oceana concepts, components, and architecture.
- Evaluating the candidate's knowledge and ability to deploy and configure Avaya Oceana in a customer engagement environment.
- Testing the candidate's proficiency in administering and managing Avaya Oceana, including user management and system monitoring.
- Assessing the candidate's troubleshooting skills and ability to identify and resolve common issues in Avaya Oceana deployments.
- Evaluating the candidate's understanding of Avaya Aura Experience Portal integration and its impact on Avaya Oceana.

Exam Syllabus:
The specific exam syllabus for the 7497X Avaya Oceana Solution Support Exam may vary, but it generally includes the following topics:

1. Avaya Oceana Overview:
- Introduction to Avaya Oceana
- Avaya Oceana features
- Components and architecture of Avaya Oceana

2. Avaya Oceana Deployment and Configuration:
- Deployment planning and preparation
- Avaya Oceana Core components and services
- Integration with other Avaya solutions
- Customer engagement workflows and routing

3. Avaya Oceana Administration and Management:
- User account management and permissions
- Monitoring and troubleshooting
- Backups and restores
- Service levels and reporting

4. Troubleshooting Avaya Oceana:
- Common issues and resolutions
- Integration issues with Avaya Aura Experience Portal
- Log and trace analysis
- System diagnostics and health checks

It is important to note that the specific content and emphasis of the 7497X Avaya Oceana Solution Support Exam may vary based on Avaya's guidelines and updates. Candidates should refer to the official study materials and resources provided by Avaya for the most accurate and up-to-date information regarding the exam syllabus and content.

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