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CHA Exam Format | CHA Course Contents | CHA Course Outline | CHA Exam Syllabus | CHA Exam Objectives

General managers and hospitality executives provide leadership to every level of a hospitality operation. They establish the vision and lead their staff in executing it. Their dedication to the hospitality industry is evident in the way they seek out continuing education, manage their employees, and ensure the financial success of the property. The Certified Hotel Administrator is a prestigious certification that recognizes these leadership and managerial skills. ​



The CHA has been reformatted to be more convenient for you as a busy hospitality executive. Program features include:

Review material on the go. You can download program content to your computer, mobile device or tablet for offline reading.

A new section on revenue management

Content organized by topic in a modular format that makes it easy to review material in any order

A practice quiz with each module that can be taken as many times as needed

A new certification exam format where you can take questions at the end of each module rather than having to take one comprehensive final exam.



You can earn the CHA designation if you have been employed for two years (and are currently employed) in one of these qualifying positions:



General manager, owner/operator in a lodging hospitality company, or corporate executive* at a lodging hospitality company responsible for the operation of two or more properties



Assistant general manager or director of operations/rooms division (after successfully completing the CRDE certification)

Candidate Time in Position: 2 years.

The time in position requirement can be reduced by one year by meeting the following conditions:

One current AHLEI department head certification (limit 1)

A degree from an accredited academic institution (limit 1)

* A corporate executive is defined as an individual, employed by a firm responsible for the operation of two or more properties, who serves as a regional or corporate director of operations, or has ultimate corporate responsibility for rooms, marketing, finance, food and beverage, revenue management, human resources or engineering.



How to Apply

Access the online application

Have the following documents available to upload:

Current Resume

Job Description

Employment Verification Form (signed by your immediate supervisor)

Copy of diploma or transcripts

Once AHLEI has reviewed your application, you will receive an email accepting you into the program. That email will contain a link where you can order the CHA review online and pay the program fee.



Resource Materials

The Certified Hotel Administrator review program is a self-paced online program that helps you prepare for the CHA certification exam. You can access it online or download the content into a mobile device, tablet or computer.



The program is segmented by modules with topics including:

Financial Management

Food and Beverage Management

Human Resources

Leadership

Marketing and Sales

Revenue Management

Rooms Management

You can focus on one area at a time in any order. Each module includes a practice quiz that you can take as many times as you wish before attempting to take any final sections of the certification exam.

Review Session

You can participate in an informally led review workshop and then take the CHA exam.

Review classes and exam sessions are open to any CHA candidate unless otherwise stated.

Typically a review session begins at 8 a.m. and ends at noon. After a break for lunch, you can take a proctored exam. All review classes and exam sessions are subject to change without notice. Some review sessions may require a nominal registration fee payable to the sponsoring organization.



Exam

The final CHA certification exam is broken down by sections at the end of each module. Each section of the final exam has 35 questions that you are allowed 35 minutes to complete. To pass, you must achieve 70 percent or higher on each segment. You have two attempts to pass each section of the final certification exam. If you do not achieve a passing score, you can purchase two additional retakes for $100 per section.

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