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ITSM20F Exam Format | ITSM20F Course Contents | ITSM20F Course Outline | ITSM20F Exam Syllabus | ITSM20F Exam Objectives

Test Detail:
The ITSM20F.EN (IT Service Management Foundation based on ISO/IEC20000) exam is conducted by EXIN, a leading provider of IT service management certifications. This exam assesses candidates' knowledge and understanding of IT service management principles and practices based on the ISO/IEC 20000 standard. Below is a detailed description of the test, including the number of questions and time allocation, course outline, exam objectives, and exam syllabus.

Number of Questions and Time:
The ITSM20F.EN exam consists of multiple-choice questions. The number of questions and time allocation for the exam are as follows:

- Number of Questions: 40
- Time: 60 minutes

Course Outline:
The ITSM20F.EN course covers essential concepts and practices of IT service management based on the ISO/IEC 20000 standard. The course provides candidates with a solid foundation in IT service management principles and prepares them for the certification exam. The course outline typically includes the following key areas:

1. Introduction to IT Service Management:
- Understanding the importance of IT service management
- Exploring the ISO/IEC 20000 standard and its benefits
- Examining the scope and objectives of IT service management

2. Service Management System (SMS):
- Understanding the structure and components of a service management system
- Establishing and maintaining an effective SMS
- Roles and responsibilities in the SMS

3. Service Management Processes:
- Overview of key service management processes (e.g., incident management, problem management, change management)
- Understanding the purpose, objectives, and activities of each process
- Interactions and dependencies between different processes

4. Service Delivery and Support Processes:
- Exploring service level management, service continuity management, availability management, and capacity management
- Understanding the importance of service asset and configuration management, knowledge management, and supplier management

5. Planning and Implementing Service Management:
- Developing a service management strategy
- Planning for service management implementation
- Change management and service management improvement

Exam Objectives:
The ITSM20F.EN exam aims to assess candidates' understanding and knowledge of IT service management based on the ISO/IEC 20000 standard. The key objectives of the exam include:

1. Understanding the Principles and Concepts of IT Service Management:
- Demonstrating knowledge of IT service management concepts, principles, and frameworks
- Understanding the benefits of implementing IT service management based on ISO/IEC 20000

2. Knowledge of IT Service Management Processes:
- Familiarity with key IT service management processes, their purpose, and activities
- Understanding the interactions and dependencies between different processes

3. Understanding Service Delivery and Support:
- Knowledge of service delivery and support processes, including service level management, availability management, and capacity management
- Understanding the importance of service asset and configuration management, knowledge management, and supplier management

4. Planning and Implementing Service Management:
- Ability to develop a service management strategy
- Knowledge of planning and implementing service management practices and improvements
- Understanding the role of change management in service management

Exam Syllabus:
The ITSM20F.EN exam syllabus covers the necessary knowledge areas required to demonstrate proficiency in IT service management based on ISO/IEC 20000. The specific content and emphasis may vary slightly, so candidates are advised to consult the official EXIN website or study materials for the most up-to-date exam syllabus.

Candidates should allocate sufficient time for exam preparation, including studying the ISO/IEC 20000 standard, familiarizing themselves with IT service management processes and practices, and practicing with sample exam questions to assess their knowledge and readiness.

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