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Latest 2025 Updated Microsoft Dynamics 365 Fundamentals (CRM) Questions and Answers

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MB-910 Exam Format | MB-910 Course Contents | MB-910 Course Outline | MB-910 Exam Syllabus | MB-910 Exam Objectives

EXAM CODE: MB-910


EXAM NAME: Microsoft Dynamics 365 Fundamentals (CRM)


PASSING SCORE: 700/1000





Describe Dynamics 365 Marketing (15-20%)


Describe Dynamics 365 Sales (15-20%)


Describe Dynamics 365 Customer Service (15-20%)


Describe Dynamics 365 Field Service (15-20%)


Describe shared features (20-25%)





Describe Dynamics 365 Marketing (15–20%)


Describe Dynamics 365 Marketing capabilities


• Describe the process for generating and scoring leads by using marketing forms and pages


• Describe how to target customers by using segments and subscription lists


• Describe email marketing concepts and processes


• Describe the process of automating marketing activities by using customer journeys


• Describe event management features and capabilities


• Describe real-time marketing concepts and processes


Describe marketing-related apps


• Describe the capabilities of Dynamics 365 Customer Insights


Describe the capabilities of Dynamics 365 Customer Voice


Describe Dynamics 365 Sales (15–20%)


Describe the Dynamics 365 Sales lifecycle


• Describe the lead management process


• Describe the opportunity management process


• Describe the quote lifecycle


• Describe order and invoice management


• Describe sales pipeline and forecasting concepts


Describe sales-related apps


• Describe capabilities of Dynamics 365 Sales Insights


• Describe capabilities of LinkedIn Sales Navigator


Describe Dynamics 365 Customer Service (15–20%)


Describe Dynamics 365 Customer Service components


• Describe knowledge management


• Describe the case lifecycle including service-level agreements (SLAs) and entitlements


• Describe how to use queues to manage work


• Describe Omnichannel for Customer Service


• Describe historical analytics


Describe Dynamics 365 Field Service (15–20%)


Describe Field Service capabilities


• Describe the work order lifecycle


• Describe capabilities of the inspections feature


Describe scheduling capabilities


• Describe resource and scheduling processes


• Describe scheduling options including Schedule Assistant and Resource Schedule Optimization (RSO)


• Describe customer assets and how to enable proactive customer asset maintenance by using


Connected Field Service


Describe shared features (20–25%)


Identify common customer engagement features


• Describe Microsoft Dataverse as the foundation for Dynamics 365 apps


• Describe the Dynamics 365 customer engagement apps


• Describe customers and activities


Describe integration options


• Describe built-in reporting capabilities including dashboards, charts and views


• Describe Microsoft Teams integration capabilities


• Describe email capabilities including App for Outlook


• Describe how Microsoft Excel and Microsoft Word can be used with Dynamics 365 apps


• Describe options for analyzing data by using Power BI

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