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Exam Specification: Salesforce Certified Business Analyst

Exam Name: Salesforce Certified Business Analyst

Exam Code: Not specified

Exam Duration: Not specified

Passing Score: Not specified

Exam Format: Multiple-choice, multiple-answer

Course Outline:

1. Introduction to Salesforce Business Analysis

- Understanding the role and responsibilities of a Salesforce Business Analyst

- Overview of Salesforce platform and its capabilities

- Exploring the Salesforce business analysis lifecycle

2. Requirements Gathering and Documentation

- Techniques for gathering business requirements

- Analyzing and documenting requirements using standard templates and tools

- Collaborating with stakeholders to validate and prioritize requirements

3. Solution Design and Configuration

- Translating business requirements into Salesforce solution design

- Configuring Salesforce objects, fields, workflows, and automation

- Customizing user interfaces and creating reports and dashboards

4. Data Management and Integration

- Understanding data migration and data management best practices

- Performing data mapping, cleansing, and transformation

- Integrating Salesforce with external systems using APIs and integration tools

5. User Adoption and Training

- Developing user adoption strategies and change management plans

- Creating user training materials and conducting training sessions

- Monitoring and measuring user adoption and effectiveness of training

6. Salesforce Analytics and Reporting

- Utilizing Salesforce reporting and analytics features

- Designing and building custom reports and dashboards

- Analyzing data trends and making data-driven business decisions

Exam Objectives:

1. Understand the role and responsibilities of a Salesforce Business Analyst.

2. Gather and document business requirements using standard techniques and tools.

3. Design and configure Salesforce solutions based on business requirements.

4. Manage data and perform integrations with external systems.

5. Develop user adoption strategies and conduct user training.

6. Utilize Salesforce analytics and reporting features for data-driven decision-making.

Exam Syllabus:

Section 1: Introduction to Salesforce Business Analysis (15%)

- Role and responsibilities of a Salesforce Business Analyst

- Overview of Salesforce platform and capabilities

- Salesforce business analysis lifecycle

Section 2: Requirements Gathering and Documentation (20%)

- Techniques for gathering business requirements

- Requirements analysis and documentation using standard templates and tools

- Stakeholder collaboration and requirements validation

Section 3: Solution Design and Configuration (25%)

- Translating business requirements into Salesforce solution design

- Configuration of Salesforce objects, fields, workflows, and automation

- Customization of user interfaces and creation of reports and dashboards

Section 4: Data Management and Integration (15%)

- Data migration and management best practices

- Data mapping, cleansing, and transformation

- Integration with external systems using APIs and integration tools

Section 5: User Adoption and Training (15%)

- User adoption strategies and change management planning

- Creation of user training materials and conducting training sessions

- Monitoring and measuring user adoption and training effectiveness

Section 6: Salesforce Analytics and Reporting (10%)

- Utilization of Salesforce reporting and analytics features

- Design and creation of custom reports and dashboards

- Data analysis and data-driven decision-making

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The Salesforce Certified Business Analyst exam is designed for individuals who have experience in Salesforce and want to demonstrate their knowledge and skills in using the platform to analyze business requirements and design solutions. The exam covers various topics, including business analysis fundamentals, Salesforce data modeling, and requirements gathering and management.

The exam is composed of multiple-choice questions, and the candidate has 105 minutes to complete it. The passing score for the exam is 63%, and the candidate can retake the exam if they do not pass on their first attempt. The questions are designed to test the candidate's understanding of business analysis concepts and their ability to apply them to Salesforce solutions.

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To prepare for the exam, killexams.com provides study material including practice exams, and Practice Tests. The study materials provide an overview of the exam content and offer tips on how to prepare effectively. The practice exams allow the candidate to test their knowledge and identify areas where they need to focus their study. The training courses cover various topics related to business analysis and Salesforce, providing hands-on experience with the platform.

Achieving the Salesforce Certified Business Analyst certification demonstrates that the candidate has a deep understanding of business analysis concepts and how to apply them to Salesforce solutions. It can enhance the candidate's career prospects and demonstrate to employers that they have the expertise to design solutions that meet business requirements using Salesforce. The certification also provides access to a community of professionals who are also certified in Salesforce business analysis and can offer support and advice.

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Salesforce Certified Business Analyst exam is designed for individuals who want to demonstrate their knowledge and skills in using Salesforce to analyze business requirements and design solutions. The exam covers various topics related to business analysis and Salesforce, and to prepare for the exam, Salesforce provides various resources, including study materials, practice exams, and training courses. Achieving the certification demonstrates that the candidate has a deep understanding of business analysis concepts and how to apply them to Salesforce solutions, and can enhance their career prospects.

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